The Grievance Management System serves the dual purpose of democratising the process of raising grievances and institutionalising the process of resolving them. By doing so, it ensures that grievances are handled in a systematic, fair, and unbiased manner, leading to satisfactory outcomes for all parties involved.

Key Features:-
• Promotes transparency by documenting the grievance handling process, allowing for a thorough review of actions taken.
• Increases efficiency in addressing and resolving grievances, reducing the time and resources spent on manual processes.
• Improves communication between the parties involved, providing a platform for updates and feedback throughout the resolution process
•Enhances employee satisfaction and trust in the organisation, knowing that their concerns are acknowledged and addressed appropriately.